Privacy Policy

At Opsero ("Opsero", "we", "our", or "us"), your privacy is fundamental to how we operate. This Privacy Policy describes what personal information we collect, why we collect it, how we use and share it, and the rights you have with respect to your information when you access or use our platform, services, website, or any related tools available at www.opsero.in (collectively, the "Platform").

Please read this policy carefully. By creating an account, accessing our Platform, or using any of our services, you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

1. Information We Collect

We collect information in three ways: information you give us directly, information generated through your use of our Platform, and information collected automatically.

1.1 Information You Provide Directly

When you register for an account, book a demo, contact our support team, subscribe to communications, or otherwise interact with our Platform, you may provide us with:

Full name and Job title
Email address and Phone no
Company or agency name or website
Billing details and paymnent information
Login credentials (username and password)
Communication and notification preferences
Any other information you voluntarily choose to share

1.2 Influencer and Campaign Data

As an influencer marketing platform, may process publicly available creator and campajgn- related data to help our users run effective campaigns. This may include:

Social media profile information (handles, bios, profile images)
Audience demographics and growth metrics
Content engagement statistics (likes, share, comments, reach)
Campaign deliverables, performance reports, and analytics

This data is sourced from public channels or through authorized integrations with third-party platforms in accordance with their respective terms of service.

1.3 Automatically Collected Technical Data

When you access or use our Platform, we may automatically collect certain technical and usage data, including:

IP address and approximate geographic location
Browser type, version, and device identifiers
Operating system and hardware configuration
Pages and features accessed, and session duration
Referring and exit URLs
Cookies, pixel tags, and similar tracking technology data

2. How We Use Your Information

We use the information we collect for the following purposes:

To create, maintain, and manage your account on the Platform
To provide, operate, and improve our services and features
To enable brands and agencies to discover, manage, and measure influencer campaigns
To analyse campaign performance, audience engagement, and content metrics
To process payments, generate invoices, and manage billing
To respond to support requests, enquiries, and feedback
To send service-related notices, security alerts, and administrative messages
To share product updates, newsletters, or marketing communications (where you have opted in)
To detect, prevent, and investigate fraud, abuse, or security incidents
To comply with applicable laws, regulations, and legal obligations
To enforce our Terms of Service and other applicable agreements

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixel tags) to enhance your experience, understand how you interact with our Platform, and personalise content.

Specifically, we may use:

Essential cookies — required for core Platform functionality and secure login sessions
Analytics cookies — to understand traffic patterns and improve performance
Preference cookies — to remember your settings and personalisation choices
Marketing cookies — to deliver relevant communications (only where consent is obtained)

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may impact the availability or functionality of parts of the Platform.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Trusted Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, analytics, customer support) under strict confidentiality and data processing obligations.
Payment Processors: Billing and payment information is processed by certified payment gateway providers who maintain PCI-DSS compliance.
Social Media and Analytics Partners: With your authorisation, we may connect to third-party APIs (e.g., Instagram, YouTube) to retrieve campaign and performance data.
Legal and Regulatory Authorities: We may disclose information where required by applicable law, court order, or government authority, or to protect the rights, safety, or property of Opsero or others.
Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

5. Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfil the purposes described in this policy, including to:

Continue providing you with our services
Meet contractual and business obligations
Resolve disputes and enforce our agreements
Comply with applicable legal, tax, and accounting requirements

When your data is no longer required for any of the above purposes, we will securely delete or irreversibly anonymise it in accordance with applicable data protection standards.

6. Data Security

We take the security of your personal information seriously. We implement industry-standard technical, administrative, and organisational safeguards designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security reviews.

However, no internet-based platform can guarantee absolute security. While we strive to protect your information, we cannot warrant that our security measures will be infallible. You are encouraged to use strong, unique passwords and to notify us immediately at privacy@opsero.in if you suspect any unauthorised access to your account.

7. Third-Party Services and Links

Our Platform may include links to, or integrations with, third-party websites, social media platforms, analytics providers, or payment gateways. These third-party services operate independently of Opsero and are governed by their own privacy policies.

We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Platform.

8. Children's Privacy

The Opsero Platform is intended for use by businesses and professionals and is not directed at individuals under the age of 13 (or a higher minimum age where required by applicable law). We do not knowingly collect or process personal information from children.

If we become aware that we have inadvertently collected personal information from a child, we will take prompt steps to delete such information. If you believe we may have collected data from a child, please contact us at privacy@opsero.in.

9. International Data Transfers

Opsero is based in India. Your information may be processed and stored on servers located outside your country of residence, including in countries that may not provide the same level of data protection as your home country.

By using our Platform, you consent to the transfer of your information internationally. Where required, we will implement appropriate safeguards (such as standard contractual clauses) to ensure your data receives an adequate level of protection regardless of where it is processed.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal practices. When we make material changes, we will notify you by updating the "Effective Date" at the top of this page and, where appropriate, by sending you a direct notification.

We encourage you to review this policy periodically. Your continued use of the Platform following the posting of any update constitutes your acceptance of the revised policy.

11. Conact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please reach out to us:

Opsero Ground Floor, WeWork Forum, DLF Cyber City,
DLF Phase 3, Gurugram, Haryana – 122002, India

Email: privacy@opsero.io