At Opsero ("Opsero", "we", "our", or "us"), your privacy is
fundamental to how we operate. This Privacy Policy describes
what personal information we collect, why we collect it, how we
use and share it, and the rights you have with respect to your
information when you access or use our platform, services,
website, or any related tools available at www.opsero.in
(collectively, the "Platform").
Please read this policy carefully. By creating an account,
accessing our Platform, or using any of our services, you
acknowledge that you have read and agree to the practices
described in this Privacy Policy. If you do not agree, please
discontinue use of the Platform.
1. Information We Collect
We collect information in three ways: information you give
us directly, information generated through your use of our
Platform, and information collected automatically.
1.1 Information You Provide Directly
When you register for an account, book a demo, contact our
support team, subscribe to communications, or otherwise
interact with our Platform, you may provide us with:
Full name and Job title
Email address and Phone no
Company or agency name or website
Billing details and paymnent information
Login credentials (username and password)
Communication and notification preferences
Any other information you voluntarily choose to share
1.2 Influencer and Campaign Data
As an influencer marketing platform, may process publicly
available creator and campajgn- related data to help our
users run effective campaigns. This may include:
Social media profile information (handles, bios, profile
images)
Campaign deliverables, performance reports, and
analytics
This data is sourced from public channels or through
authorized integrations with third-party platforms in
accordance with their respective terms of service.
1.3 Automatically Collected Technical Data
When you access or use our Platform, we may automatically
collect certain technical and usage data, including:
IP address and approximate geographic location
Browser type, version, and device identifiers
Operating system and hardware configuration
Pages and features accessed, and session duration
Referring and exit URLs
Cookies, pixel tags, and similar tracking technology
data
2. How We Use Your Information
We use the information we collect for the following
purposes:
To create, maintain, and manage your account on the
Platform
To provide, operate, and improve our services and
features
To enable brands and agencies to discover, manage,
and measure influencer campaigns
To analyse campaign performance, audience
engagement, and content metrics
To process payments, generate invoices, and manage
billing
To respond to support requests, enquiries, and
feedback
To send service-related notices, security alerts,
and administrative messages
To share product updates, newsletters, or marketing
communications (where you have opted in)
To detect, prevent, and investigate fraud, abuse, or
security incidents
To comply with applicable laws, regulations, and
legal obligations
To enforce our Terms of Service and other applicable
agreements
3. Google Account Integration
If you choose to connect your Google account with Opsero, we may access certain Google user data and Google Workspace services to provide platform functionality.
Google authentication is used to verify your identity and allow secure access to features such as campaign reporting, workflow automation, and Google Sheets integrations.
Depending on the features you use, Opsero may access:
Basic Google account information, such as your name, email address, and profile picture
Google Sheets files that you explicitly create, connect, or authorize through Opsero
We use this information solely to provide and improve the requested functionality. We do not sell Google user data, use it for advertising purposes, or access data unrelated to the services you authorize.
Users may revoke Opsero's access to their Google account at any time through their Google Account permissions settings.
Opsero's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. Data Deletion and Revoking Google Access
Users may disconnect their Google account from Opsero at any time.
When a Google account is disconnected, Opsero will stop accessing Google data associated with that account. Users may also request deletion of any stored Google-related data by contacting privacy@opsero.in.
Data deletion requests will be processed in accordance with applicable legal and operational requirements.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (such as web
beacons and pixel tags) to enhance your experience,
understand how you interact with our Platform, and
personalise content.
Specifically, we may use:
Essential cookies — required for core
Platform functionality and secure login sessions
Analytics cookies — to understand traffic
patterns and improve performance
Preference cookies — to remember your
settings and personalisation choices
Marketing cookies — to deliver relevant
communications (only where consent is obtained)
You may manage or disable cookies through your browser
settings at any time. Please note that disabling certain
cookies may impact the availability or functionality of
parts of the Platform.
6. How We Share Your Information
We do not sell, rent, or trade your personal
information. We may share your information only in the
following limited circumstances:
Trusted Service Providers:
We share information with third-party vendors who perform
services on our behalf (e.g., cloud hosting, payment processing,
analytics, customer support) under strict confidentiality
and data processing obligations.
Payment Processors: Billing and payment
information is processed by certified payment gateway
providers who maintain PCI-DSS compliance.
Social Media and Analytics Partners:
With your authorisation, we may connect to third-party
APIs (e.g., Instagram, YouTube) to retrieve campaign and
performance data.
Legal and Regulatory Authorities: We
may disclose information where required by applicable
law, court order, or government authority, or to protect
the rights, safety, or property of Opsero or others.
Business Transfers: In the event of a
merger, acquisition, reorganisation, or sale of assets,
your information may be transferred to the acquiring entity,
subject to equivalent privacy protections.
7. Data Retention
We retain your personal information only for as long
as is reasonably necessary to fulfil the purposes
described in this policy, including to:
Continue providing you with our services
Meet contractual and business obligations
Resolve disputes and enforce our agreements
Comply with applicable legal, tax, and
accounting requirements
When your data is no longer required for any of the
above purposes, we will securely delete or
irreversibly anonymise it in accordance with
applicable data protection standards.
8. Data Security
We take the security of your personal information
seriously. We implement industry-standard technical,
administrative, and organisational safeguards
designed to protect your information from
unauthorised access, disclosure, alteration, or
destruction. These measures include encrypted data
transmission (TLS/SSL), access controls, and regular
security reviews.
However, no internet-based platform can guarantee
absolute security. While we strive to protect your
information, we cannot warrant that our security
measures will be infallible. You are encouraged to
use strong, unique passwords and to notify us
immediately at privacy@opsero.in if you suspect any
unauthorised access to your account.
9. Third-Party Services and Links
Our Platform may include links to, or integrations
with, third-party websites, social media platforms,
analytics providers, or payment gateways. These
third-party services operate independently of Opsero
and are governed by their own privacy policies.
We are not responsible for the privacy practices or
content of third-party services. We encourage you to
review the privacy policies of any third-party
services you access through or in connection with
our Platform.
10. Children's Privacy
The Opsero Platform is intended for use by
businesses and professionals and is not directed at
individuals under the age of 13 (or a higher minimum
age where required by applicable law). We do not
knowingly collect or process personal information
from children.
If we become aware that we have inadvertently
collected personal information from a child, we will
take prompt steps to delete such information. If you
believe we may have collected data from a child,
please contact us at privacy@opsero.in.
11. International Data Transfers
Opsero is based in India. Your information may be
processed and stored on servers located outside your
country of residence, including in countries that
may not provide the same level of data protection as
your home country.
By using our Platform, you consent to the transfer
of your information internationally. Where required,
we will implement appropriate safeguards (such as
standard contractual clauses) to ensure your data
receives an adequate level of protection regardless
of where it is processed.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time
to reflect changes in our services, legal
requirements, or internal practices. When we make
material changes, we will notify you by updating the
"Effective Date" at the top of this page and, where
appropriate, by sending you a direct notification.
We encourage you to review this policy periodically.
Your continued use of the Platform following the
posting of any update constitutes your acceptance of
the revised policy.
13. Contact Us
If you have any questions, concerns, or requests
relating to this Privacy Policy or how we handle
your personal information, please reach out to us:
Opsero Ground Floor, WeWork Forum, DLF Cyber City,
DLF Phase 3, Gurugram, Haryana – 122002, India
